Accessibility Help

Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England standard for NHS and adult social care organisations.

The aim is to ensure that people who have a disability, impairment or sensory loss, receive information that they can access and understand, for example in large print or via email.

This affects the services we provide in the following way – we will:

ASK  –  identify patients who have information or communication needs

RECORD  –  make a note of those needs in a standard way

ALERT  –  highlight the patient’s record, so their needs are clear

SHARE  –  where appropriate, share that information with other NHS and adult social care providers

ACT  –  aim to provide information to patients in an accessible way

PLEASE NOTE:  You do not have to wait for us to ask you.  If you have an information or communication need, you can tell a member of our staff and they will note it on your medical record.